FAQ

No.  The minimum order size is $99, and most customers with larger orders pay a few hundred dollars (still much cheaper than anyone else).  The $29 refers to the amount of the deposit on your order.  For a $300 total order, you have the option to pay $29 now to begin the process.  The other $271 will be charged at the end, after the digitizing process is complete, and just before we ship you back your digitized memories.

Full pricing details are on our Pricing Page.

Memory Fortress is the best-priced way to digitize your memories. While the detailed Pricing page is located here, the average orders we receive work out to about 15 cents per loose photo, and roughly 22 cents per photo in an album. We priced it to make it a really easy decision for you. The average competitor is MORE THAN DOUBLE those prices.

The minimum order is $99. This is because of our focus on larger orders and to make sure we can offer free return shipping to our customers. When we receive an order, it tends to be all of the family’s memories at one time.

Not at all! We are designed for larger orders. If you send us several million photos, we will simply buy more equipment and hire more people.

The shipping address is:

Memory Fortress

2180 Satellite Boulevard

Suite 400

Duluth, GA 30097

And you can call 678-579-2249 as well for help!

You need to get a sturdy box, and tape it securely at the bottom and on the sides. There is no such thing as too much tape, where your precious memories are concerned. And once you’ve placed everything in the box, we strongly recommend filling in the gaps with bubble wrap, or old newspapers … anything that will keep the memories from shifting. Most importantly, you should include a note to us with a few basic details:

  • Name
  • Address
  • Phone Number
  • Email
  • Guesstimated quantities (number of photos, number of slides, etc.)
  • Resolution (for photos, slides, and negatives)
  • Folder instructions

All detailed instructions for packaging and shipping to Memory Fortress are on the Organizing Memories page.

Memory Fortress pays for return shipping. The customer pays no return shipping, only inbound shipping prior to to processing.

No, because everything we do is rush service. You will get your order back within a week, even if you don’t want it back that fast. Only the very largest orders take us more than five business days to process.

Yes, and the best way to do this is to fill out the Order Now form and estimate your quantities for each format.  You will only be charged $29 at that time. For really complex orders, we tend to hop on the phone right away so we can better understand what is coming and how to handle it.  

We are designed to be a high volume processor, so we strive for 1-2 days on smaller orders and 4-5 days on larger orders. There are a few special situations where we have a 10-business-day turnaround standard (really large orders, and uncommon formats), but most of the time the timing is under one week. Our Deliverables page is here, and goes into more detail about turnaround time, by format.

Yes, along with your new digital media.

All processing happens in the metro Atlanta area, and is completed by US citizens.

By email and by phone. You will receive an email and/or phone call at each of the following touch points:

  1. Order received online (payment)
  2. Box(es) received in the Memory Fortress shipping room
  3. Order arrives in the Memory Fortress production facility
  4. Order has begun processing
  5. Order is finished processing
  6. All materials are boxed up
  7. Order has left the Memory Fortress production facility
  8. Order has been shipped

Pictures in albums are not a problem at all. We will carefully remove the pictures from the album, process them, and then return them to the album in their exact spots. We charge a little extra for this, but it’s still far less than others charge for loose pictures.

If the pictures are stuck to the album itself and cannot be removed, we can still process them, it just takes a little extra time and effort.

Send them however you like! We will remove them, process them, and return them to their carousel. There is no extra charge for this.  If we receive them in carousels or trays, you will get them back, in those carousels and trays, in the same order.

All prints, slides, negatives, documents, VHS, and 8mm film.

Right now, those memories are irreplaceable. There is likely only one copy of them, and you are in possession. If you do not take action, the media will degrade over time. In fact, your memories have been slowly degrading for years already. More importantly, all of those images have stories behind them. The people behind those stories won’t live forever. Neither will you. When the people are gone, the memories won’t mean much to those left behind. That’s why you absolutely must preserve those memories so that you and your loved ones will live on long after you are gone.

Converting them to a digital format is by far the best way of ensuring they will be preserved. Not only is the world quickly becoming all digital, but it is incredibly easy to share and enjoy memories once they are digitized. There are a wide variety of storage options available: CDs, DVD, portable hard drives, flash drives, and many cloud options. All of them make organizing and sharing incredibly easy. Once memories are in digital format and tagged properly, a new world of enjoyable options appears.

If you include detailed instructions when you ship to us, we will organize it according to those instructions. For example, if you send us 3,700 photos in sections of 1,100, 500, 800, and 1,300 with a note, you will get digital versions and there will be four separate folders on your DVD or flash drive, holding those quantities. Without instructions from you, we will organize them in the same way that we found them when we opened your box. Three shoeboxes will result in three digital folders. We will organize it to your specifications, no matter how complex it is.

See our Organizing Memories page for more information.

We’ve been preserving memories in one form or another since 2009. But more importantly, we believe strongly that everyone deserves to be remembered. For that reason, we charge far less than our competitors. We also turn orders around very quickly – even the largest orders usually take less than one week. By being the best option on both price and speed, we don’t want to give you any reason to not preserve your all-important memories.