DigMyPics Help Center: What to Do Next

No. Memory Fortress is not affiliated with DigMyPics. We do not have access to their systems, order records, payment information, or internal operations.

What we can do is help you triage your situation (especially shipping/tracking) and complete your digitizing project going forward.

The company has ceased all operations and is no longer processing orders or answering their phones or emails. DigMyPics has gone out of business.

We don’t have inside information about DigMyPics’ operations. Many customers have reported they’re unable to reach the company through normal channels.

The best approach is to focus on actionable steps: confirm carrier tracking status, preserve documentation, and make a new plan for digitizing if needed.

1. Find your tracking number (search email for USPS/UPS/FedEx receipts or confirmations).
2. Check status: In Transit / Out for Delivery / Delivered / Exception / Returned.
3. If it’s still moving, ask the carrier about intercept/return immediately (options vary by carrier and service level).
4. Save proof: screenshots, ship receipt, declared value/insurance, destination address used, and ship date.

If you want help interpreting what your tracking means or what to try next, contact us with your carrier + tracking number and we’ll point you in the right direction.

“Delivered” typically means the carrier believes the package reached the destination address (or a mailroom/front desk). It doesn’t always confirm who physically received it.

Save your delivery confirmation details (time, location, signature info if available). If needed, contact the carrier with your tracking number for additional delivery details.

Those statuses usually indicate the carrier could not complete delivery or has redirected the package. Common reasons include address issues, access restrictions, or delivery refusal.

Contact the carrier quickly with your tracking number and ask exactly what the exception code means and what options exist (re-delivery, hold, return, intercept).

If you’re unsure whether a company is actively receiving and processing incoming media, the safest move is to pause shipping and use a provider that is clearly accepting projects.

If you want to proceed now, Memory Fortress can take over your project and guide you through safe packing + tracked shipping. Call us today at 678-579-2249

We can’t retrieve items already in another company’s possession. We’re not connected to their systems or facility.

What we can do is help you interpret tracking/carrier options and, if you need a new plan, digitize your items going forward with a clear workflow.

Document everything: tracking history screenshots, shipping receipts, ship date, declared value/insurance, and a written list of what was sent (even approximate).

If you haven’t shipped yet, take quick smartphone photos of the contents before packing. If you already shipped, write down what you remember and save any emails/invoices you have.

If the carrier is involved (lost, exception, misdelivered), start the carrier’s support process while the shipment history is fresh.

Often, yes. If you still have an invoice, confirmation email, or screenshots of your order details, send them to us and we’ll recommend the closest equivalent plan (and any upgrades that make sense).

If you don’t have documentation, that’s okay—tell us what media you have and what “done” looks like (download vs USB, folders, file types), and we’ll guide you.

• Use a sturdy box with padding so items don’t shift.
• Label groups (e.g., “Box 1 Photos,” “Box 2 VHS,” etc.).
• Include a note with your name, email, phone, and any special instructions.
• Ship with tracking, and consider insurance for irreplaceable items.

If you choose Memory Fortress, we’ll provide simple packing guidance tailored to your media types.

Turnaround depends on the size and complexity of your order (count of tapes/slides, formats, and any special handling). We’ll give you an estimate after you describe what you have.

For customers trying to move quickly after a DigMyPics disruption, we prioritize fast intake and clear updates so you’re not stuck waiting for answers.

• Photos (prints & albums)
• Slides
• Negatives
• VHS / VHS-C
• Hi8 / Digital8 / MiniDV
• Scrapbooks and other large albums
• 8mm / Super 8 film (and other home movie formats depending on needs)

If you’re unsure what you have, describe it in plain English and we’ll help identify it.

1. Request a quote (rough counts are fine). 678-579-2249
2. We’ll recommend a plan and provide packing/shipping guidance.
3. You ship with tracking (or arrange drop-off if applicable).
4. We digitize and deliver your files the way you want them organized.

Tip: Put “DigMyPics” in your message so we can route you faster.

• Carrier (USPS/UPS/FedEx)
• Tracking number
• Ship date
• What you shipped (photos/slides/VHS/film, approximate count)
• Current tracking status (in transit/delivered/exception)

Even partial info helps—we’ll tell you the best next move based on what’s available.

Yes. If you need to digitize photos, slides, negatives, tapes, or film, we can help you get it done with a clear process and careful handling.