Please take the time to gather everything you want to send to us for the scanning process! Customers often send a second box after the first one, filled with all the memories they found after the first box was shipped. There are more detailed instructions on our Organizing Memories page, but here is a quick checklist:
Loose Photos – Make sure you’ve got them separated in named groups, if grouping
Assuming everything is properly organized, it’s time to get your box—nearly all of our customer’s ship via UPS, FedEx, or the US Post Office.
Make sure you pack the boxes as tightly as possible and use packaging aids like bubble wrap, newspaper, or other material to ensure little or no movement inside the boxes during transit.
Wrap each package tightly with tape; you don’t want the boxes coming apart before they arrive!
Memory Fortress Processing
Your boxes will arrive in our shipping room, where they will be photographed and moved over to the production facility for the scanning process.
You will receive another email (or phone call in some cases) that your box(es) arrived safely.
Once in production, a team member will move your order to an available workstation, weighing the entire order on a scale.
At this point, your order has been assigned to one or more team members and a dedicated workstation.
All of your materials will then be placed in reinforced bins, which are clearly labeled.
Any organizational instructions you may have written will be followed at that time.
Your materials will not leave that workstation or the control of your assigned team members until the scanning process reaches completion.
Quality Checks, Delivery, And Payment
A supervisor will double-check both the work and the original materials to verify that the job has been completed correctly.
Once this quality control measure has taken place, we will pack up your materials in our boxes, weigh them again to ensure it matches the original weight, and move them from the production room to the shipping room.
At that point, we will send you the final invoice and follow up with a phone call to discuss the invoice to confirm that you are receiving the correct devices you specified, and to take any remaining payment over the phone.
Once we have received payment, we ship everything back to you. Your files are then backed up on our servers for 90 days. All return shipping is FREE.
All work happens right here at our facility in metro Atlanta, processed by US citizens.
We Serve All Of The United States
It is our pleasure to serve all 50 States.
Our customers rely on us to deliver top-quality video and photo scanning resolution for their memories that is affordable, with a fast turnaround time.
When you need a service to digitize pictures or convert 35mm film, 8mm camcorder tapes to DVD or digital USB, we hope you will choose Memory Fortress.
Visit the order form here when you are ready to invest in the best way to transfer VHS, photos, and other memories to DVD. > Order Now!
Call our video tape transfer service today to place your order 678-579-2249
Send us a message below if you have further questions.