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Safety & Care
Wondering how to mail your photos and pictures so that they arrive safely? Read our instructions below.
Use Boxes!
You should definitely use boxes to ship your old photos and other analog media to Memory Fortress. Please don’t use envelopes (even padded ones), or tubes, or anything else that isn’t a box. And please make sure your boxes are very sturdy!
Package Tracking
The nice thing about boxes is that they can be easily tracked by any number of delivery services. Our preferred vendor is UPS, but we receive boxes from many different delivery providers. The ability to track your package gives that extra level of security and certainty to the entire process.
Sensible Group Of Memories
Please make sure that your memories are grouped in a sensible manner. This is more for your own benefit than anyone else’s, because while we are very good at what we do, we are not mind readers. If there is any doubt, we will pick up the phone and call you to discuss.
Documentation Of Reception Of Your Order
When your memories arrive at Memory Fortress, the first thing we do is to take pictures of the closed boxes, take more pictures of us opening the boxes, and take even more pictures of the contents as we inventory them. This is the part of the process where we quickly reconcile any differences in quantities.
Strict Monitoring Of Your Order
We photograph your boxes and their contents, we weigh them, and we control who has access to them. The goal is to give you back exactly what you sent to us PLUS all of those same memories in a beautiful digitized format.
Top Scanning Facility
We have been digitizing memories since 2009. We are now scaling our operations to a national level from what was previously a smaller localized effort.
One Order Per Workstation
The best way to protect your memories during processing is to maintain a policy of one order per workstation at all times. Your memories will never get mixed up with those of another customer.
Orders Boxed Up During Non-Working Hours
For larger or more complex customer orders that require more than one day to process, we box up those orders each night in robust containers designed to protect your memories. Those boxes remain at the workstation until the next day.
Quality Assurance
There are two levels of Quality Assurance at Memory Fortress. The first layer involves more technical details that are specific to the scanning process, and involves heavy amounts of software and procedures. The second layer focuses on the detailed instructions you have provided to us regarding grouping, organizing the folder system, and duplicate copies.