Process

Your Preparation

We believe it is critically important that our customers understand the process from beginning to end. You are entrusting Memory Fortress with your most treasured possessions, and we know you want to know what is going on at every step. Once you have filled out the Order form, you will receive an automated email that clearly explains what you have ordered.  It also alerts Memory Fortress to what we might expect.  Assuming everything is properly organized, it’s time to get your box. Nearly all of our customers ship via UPS, FedEx, or the US Post Office. Make sure you pack the boxes as tightly as you can, and use packaging aids like bubble wrap, newspaper, or other material to ensure little or no movement inside the boxes during transit. Wrap each box tightly with tape; you don’t want the boxes coming apart before they arrive!

Memory Fortress Processing

Your boxes will arrive in our shipping room, where they will be photographed and moved over to the production facility. You will receive another email (or phone call in some cases) that your box(es) arrived safely. Once in production, a team member will move your order to an available workstation where we will weigh the entire order on a scale. At this point, your order has been assigned to one or more team members and a dedicated workstation. All of your materials will then be placed in reinforced bins, which are clearly labeled. Any organizational instructions you may have written will be followed at that time. Your materials will not leave that workstation or the control of your assigned team members until completion.

Quality Checks, Delivery, And Payment

A supervisor will double-check both the work and the original materials to verify that the job has been completed correctly. Once this quality control measure has taken place, we will pack up your materials in our boxes, weigh them once again to ensure it matches the original weight, and move them from the production room to the shipping room. At that point, we will send you the final invoice, and follow up with a phone call to discuss the invoice. to confirm that you are receiving the correct devices you specified, and to take any remaining payment over the phone.  Once we have received payment, we ship everything back to you.  Your files are then backed up on our servers for a 90-day period.  All return shipping is FREE.